They said no. We say not so fast.
Effective June 2026 — plain English first, because that’s the whole point.
We collect the information you give us to prepare your insurance appeal — including health information from your denial letter and intake answers. We use it for exactly one purpose: building and reviewing your appeal. We never sell it, never share it with advertisers, and never use it to market other products to you.
Contact details (name, email); your denial letter and the facts you provide about your claim; plan information; payment is handled entirely by Stripe — we never see or store card numbers.
To run the free case check, draft and quality-review your appeal, communicate with you about your case, and meet legal obligations. AI systems process your case data under our direction as part of drafting; a human reviews every appeal before it is finalized.
Case data is stored encrypted. Access is limited to personnel working on your case. You may request deletion of your case data at any time by emailing privacy@notdenied.com with your case number.
We share your information only: with service providers strictly needed to operate (cloud hosting, payment processing, AI processing under contractual confidentiality), when you direct us to (e.g., the appeal you file with your insurer), or when the law requires it.
[DRAFT — for attorney review before launch. Placeholder sections to complete: state-specific privacy rights (CCPA/CPA et al.), data retention schedule, HIPAA business associate posture, cookie/analytics disclosure.]